Returns, Guarantees & Replacements
What is the 30-Day Money-Back Guarantee?
Happy is in our name and we want you 100% satisfied. If you’ve ordered the wrong size or the product isn’t suitable for your dog, we offer a 30-Day Money-Back Guarantee on unused items. To help us assist you quickly, please contact our Happy Team wit
What’s your return policy?
Unused and unopened items can be returned within 30 days as part of our 30-Day Money-Back Guarantee. All returned items are donated to dogs in need. If your product has been opened or used, please reach out to our Customer Happiness Team. While used
What is the 90 Day Replacement Guarantee?
Our Chewzilla Toys are designed for serious chewers. If your dog manages to break a Chewzilla toy within 90 days of purchase, we’ll replace it free of charge. Simply send us a photo and our team will take care of the rest. Good to know:. Teeth marks
Can I claim my replacement/refund from you if I bought your product from a store?
If you purchased a product from one of our partner stores, you need to claim a replacement or refund with the store.