Orders & Shipping
How long does shipping take?
Orders are shipped from our Utah warehouse. Orders are dispatched within 1-2 business days unless stated otherwise. Once it’s shipped, you’ll get tracking details to follow your pup’s goodies. Shipping times vary depending on location. If your order
How do I track my order?
Your tracking details will be sent via email as soon as your order is dispatched. You can also track your order by logging in to your customer account.
How much does shipping cost?
We offer standard shipping at a flat rate of $9.95. Orders over $80 get free shipping.
Do you ship internationally?
Yes! We ship internationally when you shop and check out via our Australia website. International shipping rates are calculated at checkout.
I entered the wrong address. Can I still change it?
You can edit your order for up to 1.5 hours after placing it via your customer account or via your confirmation email. If more than 15 hours has passed since you placed your order, please contact our Customer Happiness Team. Please note, after this 1
Can I add another item to my order?
You can edit your order for up to 2 hours after placing it via your customer account or via your confirmation email. If more than 2 hours has passed since you placed your order please contact our Customer Happiness Team. Please note, after this 2 ho
I ordered a pre-order item. What happens now?
Your order will ship once all items in your order are available. If you’d like in-stock items sooner, we recommend placing separate orders for pre-order and in-stock products. Due to the nature of pre-orders, we can’t always guarantee an exact shippi
How do I receive the free gift from a promotion?
Our free gift promotions are linked to specific advertisements or email campaigns. To receive your free gift:. Enter the website via the promotional link provided. The free gift should automatically appear in your cart. Always confirm the free gift i