Send us a message and our Customer Happiness team will get back to you as soon as possible.

Happy Staffy Co US

1. Snap a clear photo of the damaged toy.2. Include your order number and brief description.3. Email our team via the contact page.

1. Snap a clear photo of the damaged toy. 2. Include your order number and brief description. 3. Email our team via the contact page.

How do I claim a replacement?

Product FAQs

Chewzilla

What are your toughest toys?

Which toy is right for my dog?

Where Are Your Toys Made

How does the 90 Day Replacement guarantee work?

What is considered normal wear vs damage?

The toy seems too hard. What should I do?

Are your toys safe & non-toxic?

What are Chewzilla® toys made from?

Are Chewzilla® toys hard?

What are Chewzilla® toys?

Are Chewzilla® toys indestructible?

Is it normal for small shavings to come off?

When should I retire a Chewzilla® toy?

How do I maintain my Chewzilla® toy?

Are Chewzilla® toys suitable for puppies and teething pups?

Meet The Chewzilla® Collection Line-up

Is the bed waterproof?

How long does it take for the bed to expand to its full size?

Does the bed come with a cover?

How do I clean the bed?

Is the Orthopedic Bed chew resistant?

Is the Durable Cover chew resistant?

What does the Lifetime Guarantee cover?

How do I put my orthopedic bed cover back on after washing?

What happens if my dog chews their bed?

How can I protect my Orthopedic Bed?

Orthopedic Bed Guarantee

Bed Covers Guarantee

Orthopedic Bed

Is this bed 100% chew-proof?

Can this bed be used indoors as well?

What does the 12-month guarantee cover?

How do I assemble the Chew-Proof Outdoor Bed?

Chew-Proof Bed

Are your treats really 100% natural?

What does “single protein” mean and why is it better?

How should I store the treats?

Natural Treats

What's the difference between Chewzilla® and PowerFlex™?

What are PowerFlex™ toys?

How are PowerFlex™ toys different from Chewzilla® toys?

What kinds of dogs are PowerFlex™ toys suitable for?

What makes PowerFlex™ toys engaging?

Are PowerFlex™ toys indestructible?

Do PowerFlex™ toys help with dental health?

Are your PowerFlex™ covered by a guarantee?

How do I choose the right PowerFlex toy?

Meet The Jungle Trek Power Flex Collection

Power Flex Toys

Where do all the straps go?

Car Seat Protectors

Can I add my dog’s name in the collar/harness?

[INPUT NEEDED] How do I put on a harness correctly?

Harness Sizes & How do I measure my dog for the perfect harness?

Which materials do you use for your walking gear?

Video - How to Fit / Measure Harness

Walking Gear

Are Puppy/Interactive toys suitable for power chewers?

🧠 What kind of play are Puppy/Interactive toys best for?

👀 Do these toys need supervision?

🧩 Can puppies chew these toys?

🔁 Do Puppy & Interactive Toys come with a replacement guarantee?

🤔 How do I know if this range is right for my dog?

⚽My Dog Loves Balls, Can You Recommend One?

Do your balls float on water?

Puppy & Interactive Toys

Can I purchase the hard cover book separately?

Do your toy collections still include the hard cover book?

Does any of your new toy collections include a hard cover book?

What is the small file included with my toy for?

📖 Limited Edition Freebies & Bonus Items

How long does shipping take?

How do I track my order?

How much does shipping cost?

Do you ship internationally?

I entered the wrong address. Can I still change it?

Can I add another item to my order?

I ordered a pre-order item. What happens now?

How do I receive the free gift from a promotion?

Orders & Shipping

What is the 30-Day Money-Back Guarantee?

What’s your return policy?

What is the 90 Day Replacement Guarantee?

Can I claim my replacement/refund from you if I bought your product from a store?

Returns, Guarantees & Replacements

❤️ Do you have a loyalty program?

Can I convert my points into a voucher instead?

When is the loyalty program ending?

What happens to my unused points?

Why is the loyalty program ending?

I missed the deadline. Can you reactivate my points?

Happy Staffy Loyalty Points Program

Do you offer embroidery?

Why did Happy Staffy stop offering embroidery?

Will embroidery be available again in the future?

Can I still personalise my dog’s gear?

Embroidery / Personalisation

Do you have an affiliate program?

How do I reach your Customer Support team over the phone?

Do you have a loyalty program?

How can I redeem my loyalty points?

Can I stock your products?

Do you donate to shelters?

How do I contact Customer Support?

What Payments Do You Accept?

What Size/Measurement/Dimension is Your Bed?

Chew-O-Metre

How do I claim a replacement?Updated 2 months ago