Are your PowerFlex™ covered by a guarantee?Updated 2 months ago

If you’ve ordered the wrong toys or they aren't suitable for your dog, we offer a 30-Day Money-Back Guarantee on unused items.

To help us sort it quickly, please send:

• Order number

• A quick note on why it’s not suitable

• Photos (only needed if the item arrived damaged/faulty)

Important: 

This guarantee does not cover normal wear and tear, including teeth marks or signs of use. It also doesn’t apply where the toy isn’t a match for your dog’s chew strength. If your pup turns out to be a stronger chewer than expected, it may be time to level up to our Chewzilla® range, designed for ultra-tough chewers.

Chewzilla toys are covered separately under our 90-Day Replacement Guarantee.

We’re always here to help you find the right fit for your pup.